H. Stewart Lacy,
Improving Human Capital’s founder and president is H. Stewart Lacy. With over 29 years of experience in human resource management, Stewart brings excellent depth of knowledge and expertise to
IHC. Some of his major accomplishments include:
- Starting a human resource function in North America for a foreign company which was expanding their operations to the U.S. and Canada
- Developing strategic HR initiatives which were used on a global basis
- Managing mergers and acquisitions
- Restructuring of compensation and benefit plans
- Implementing of new performance management systems
- Managing and leading workforces in both union and non-union circumstances
- Realigning a company’s HR systems with their business strategy
With Stewart’s extensive background and experience he helps management teams provide solutions to human resources issues which impact an organization’s effectiveness.
Stewart holds a B.S. degree in Industrial Relations and a Masters of Administrative Science from the University of Alabama. He is a member of the Institute for International Human Resources, the Society for Human Resource Management (SHRM), the SHRM Consultants Forum, World at Work, the Atlanta Human Resources Leadership Forum, and Phi Kappa Phi.
Stewart’s knowledge led him to form IHC and to use his experiences and the best practices from a variety of larger companies and varying industries to understand and help smaller businesses. The IHC team of experts he has assembled gives your company the “best of the best” without the expense of a full-time, permanent staff. IHC provides HR solutions to your firm based upon your current and future needs.
Karla brings over 20 years of experience and expertise in leadership, team
building and professional development. She has researched and customized
programs for many Fortune 500 companies including Motorola, Coca-Cola
Enterprises, SAP, Panasonic, AT&T, and IBM.
Part of the magic Karla brings to your organization is her unique talent in
assisting organizations and their employees to work better together,
increasing performance and productivity as they travel through the chaotic
workplace of the 21st Century. Her expertise includes:
Leadership training focusing on organizational
culture and building relationships
Personality, thinking style, and conflict management
Employee engagement principles for high levels of
Communication finesse, collaboration skills, and
difficult conversation techniques
Professional development principles that increase
charisma, impact and influence
Creativity principles to find innovative solutions
to challenges and problems
Productivity enhancement and effective time
She specializes in hands-on-learning experiences and interactive modules such
Bugatronics and Working for the Soaring Design Research Center.
Karla has a Bachelor of Arts from Brigham Young University, is a Certified
Speaking Professional (an earned designation from National Speakers
Association), past president of the Georgia Speakers Association, and a
member of the American Society of Training and Development (ASTD), the
Technology Association of Georgia (TAG), the National Association of Female
Executives (NAFE), National Speakers Association (NSA), and has been an
instructor for the American Management Association.
Even though Karla maintains a busy speaking and seminar schedule, she has
written Wake Up The Winner Inside, a book that helps you be mentally
and emotionally tough, and 101 Time Management Tips for the Busy
Professional. She has also authored a manual on time management and
Microsoft Outlook entitled, Have More Day at the End of Your Day.
Joseph L. Dickens,
Joe Dickens, SPHR, offers a unique set of skills and experiences to our team
in the areas of labor and employee relations, mergers and acquisitions,
management development and training and operations management. He has a
Masters degree in Human Resources Management, in addition to a BA in
Psychology. The combination of human resources and operations management
experience make Joe an excellent resource to our clients needing support in
the areas of labor relations, union avoidance, human resource
policies/practices and employee training and development. His work
assignments span several industries such as distribution, manufacturing,
food and beverage, agriculture and construction.
Below are highlights of some of his recent projects and accomplishments:
Developed and implemented job certification programs
in union and non- union operations.
Created Annual Human Resources Audits based on
Affirmative Action Plans (AAP)
Developed and delivered training programs for
mangers and employees on such topic as: union avoidance, crisis
management and sexual harassment.
Developed and implemented college intern and
Developed and implemented turnover reduction
programs resulting in major savings
Installed Human Resources Information Systems (HRIS)
Negotiate labor agreements (new and existing)
Helped company develop and implement new Values and
Created performance management process and procedure
for annual performance reviews and evaluations addressing company’s
Joe is a certified instructor for Development Dimensions Institute management
and supervisory training programs and is a member of the Society for Human
Resources Management and is SPHR certified. He obtained his B.A. degree in
Psychology from Aurora University and his Masters in Human Resource
Management from the University of Beverly Hills. He has been a chief
negotiator and company spokes person, negotiating agreements with the UAW,
RWDSU, UFCW, IAM&AW and USW.
Companies he has worked for include:
ContiGroup Companies, Continental Grain Company, Wayne Farms LLC, Dutch
Quality House, General Signal Corporation, General Signal Pump Group, Aurora
Pump, Verti–Line, Fairbanks Morse, Hydro-Matic, Layne & Bowler, Barber
Greene Company, Barber Greene Canada Ltd., Tel Smith and ConTec.
Bruce D. Higdon,
Bruce D. Higdon, Certified Safety Professional, has 28 years experience in occupational and environmental safety and health. He began his career with five years as a Loss Prevention Engineer with Aetna Life & Casualty providing consultative services to underwriters and risk management services to insured accounts. Specialties included fire protection, life safety, worker’s compensation, and boiler/machinery. He then served three years with Union Carbide's Linde Division as a Division Safety Manager. In 1976 he began a ten-year term in the forest products industry as the Loss Prevention Manager for Champion International's Courtland, Alabama Operations. He served at Courtland for five years and was promoted to Champion's Corporate Safety Department where he coordinated safety activities for Champion's Pulp & Paper Mills. At Champion Mr. Higdon specialized in design safety for Capital Projects, Process Safety Management for bleach plants, Industrial Hygiene, OSHA compliance and Contractor Orientation.
Since 1987 Mr. Higdon has served as a consultant to industry, insurance, and local governments. Many of his clients are from the Pulp & Paper and Chemical Industry. Mr. Higdon has also served the Pulp & Paper Safety Association as a member of the Board of Directors.
Previous and current projects involve Process Safety Management, Insurance Loss Control, Construction Project Safety, Outdoor Advertising Safety, Industrial Hygiene, Hazardous Materials Management, Machine Guarding, Behavioral Skills Training, Contractor Orientation, Shutdown Safety, and OSHA compliance. Mr. Higdon continuously monitors OSHA compliance activity in industry, and uses this information to successfully conduct simulated OSHA surveys and Hazard Recognition workshops. Mr. Higdon has developed, and successfully conducts, unique training programs in Hazard Recognition, Incident Investigation, HAZWOPER,
Compressed Gases, Crane Operator Certification, Fall Protection, Respiratory
Protection, and other safety related topics.
Alan H. King, Senior
Alan brings a unique set of skills to our clients with over 25 years of experience in business and consulting. His focus is on:
- helping client organizations achieve peak performance
- reach established goals
- improve their leadership effectiveness.
His strong diagnostic skills have helped him build close working relationships with clients. As a result, his clients have been able to implement structural and system solutions that have helped them achieve competitive advantage and significantly improve their financial performance.
Alan has directed organization design projects, as well as strategic and business planning retreats. With proven organizational transformation experience, his expertise includes executive coaching, management consulting, leadership workshops, high performance work team facilitation, capital project partnering, presentations and the design and implementation of effective organizational support systems.
Alan has worked with a variety of businesses and government agencies. He is recognized for his ability to develop and maintain effective rapport and relationships at all organizational levels from the top floor to the shop floor.
Alan holds a master’s degree from the University of Georgia in business and organizational development.
DON LANG, Senior
Don works with organizations to bring practical solutions to effectively align
talent with business priorities and strategies. With a diverse background that
spans human resources management, line operations management, business
development as well as P&L responsibility, he recognizes the importance of
solutions that fit the business context, culture, leadership approach, and
resources of the firm. Talent planning, assessment, leadership
learning/training and coaching are particular areas of expertise.
In the area of talent planning, Don helps business leaders design and
implement processes for staffing the business from recruiting to selecting to
on-boarding new talent. He also helps business leaders assess current
leadership talent against company growth plans and for leader succession to
ensure effective business continuity.
Don has served organizations by conducting third party assessments for
staffing key jobs, for profiling talent in newly acquired businesses, for
executive development, and for succession management. He has over 12 years
experience coaching professionals and executives from a variety of fields and
industries in pivotal career situations including: assimilating quickly into a
new leadership role, working through strengths and development needs in a
current role as well as for future growth, and transitioning out of a company
to a new career. Don has coached hundreds of line managers, executives, and
human resources professionals in North and South America, Europe and Africa in
developing assessment skills for selecting and developing top talent. He has
worked with such organizations as Delta Air Lines, GE, Citibank, Allied
Signal, 3M Europe, ING Barings, Mirant, and Tenet Healthcare.
Central to his partnership with firm leaders, Don works closely with
management to identify opportunities to improve the alignment of the HR
function with business needs and priorities, develop and implement performance
management programs, and facilitate business planning and development
training. In all cases, he creates straightforward solutions and simplified
work processes with the business professional in mind.
Don holds an MBA from Georgia State University and a Bachelors Degree in
Economics from Lafayette College. Professional affiliations include the
Society for Human Resource Management, The Human Resource Planning Society,
and The Human Resource Leadership Forum.
Pierre Joubert, Senior
Pierre Joubert is the senior partner of our practice in Canada. Pierre is
located in Montreal, Quebec but covers projects throughout Canada. Prior to
embarking on a human resources consulting career in 2000, Pierre began
acquiring the skills he brings to his clients more than twenty (20) years
ago holding various positions from operational, human resources and
Extensive work-related and hands-on experiences in Canada, the United
States, France, Ireland and the United Kingdom provided him with unique
business exposures. He has worked for world known organizations such as
Kruger Pulp and Paper, Air Canada, Price Waterhouse, Pepsico/FritoLay and
CAE. Clients benefit directly from Pierre’s considerable experience and
dynamic approach to business opportunity identification and resolution.
A business-oriented individual Pierre keeps the business agenda and the
bottom line well in sight while delivering practical solutions supporting
individual growth and building effective strategy. His direct participation
in joint ventures, acquisitions, start-ups, divestitures and building
effective strategic and business plans has provided him with exceptional
knowledge on how to leverage individual contribution towards achieving
business and personal goals. He also has access to expertise for very
complex matters and has a unique ability to rally a team around issues
A B. Sc. in Industrial Relations, coupled with teaching and conference
assignments in both English and French, have provided Pierre with continuous
learning exposures. He is a member of the Industrial Relations Counselors
Corporation of Quebec, Inc. (1980) and the Canadian Industrial Relations
Deborah L. Williams, Senior Consultant-Employee Development
Deborah L. Williams is a senior human resources practitioner who helps
clients bring about organizational change and maximize their ROI for
training and employee development. She has over 20 years of corporate and
consulting experience and over 12 years of diversity management and
leadership development consulting experience. Deborah helps organizations
and individuals increase performance and effectiveness through leadership/
management development, managing and valuing diversity, and managing
organizational change. Ms. Williams uses executive and leadership coaching
to support clients in changing behavior to align with their personal and
Deborah has provided consulting and training expertise for clients such as:
State Farm, Nortel, Caraustar Industries, BlueCross BlueShield of Georgia,
Marsh, Atlanta Community Foodbank, Federal Home Loan, Georgia State
University, Georgia Power, Georgia Commission on Family Violence, Georgia
Council on Child Abuse, Hewlett Packard Company, Coca-Cola USA, AT&T,
Verizon, United Way, the U.S. Government, and numerous others.
Deborah has designed training, facilitated and managed consulting projects
in transformational leadership, change management, career management, and
valuing and managing diversity. She specializes in strategic approaches to
culture alignment and effectiveness. Ms. Williams received her MBA and BA
degrees from Ohio State University.
Deborah is active in a number of professional and community organizations
and is currently a board member of Organization Change Alliance, HR
Leadership Forum, and Fulton County Children’s Advocacy Center.
Whit Perrin Wright,
Senior Consultant-Compensation & Rewards
Throughout her 20-plus year career in human resources management, Whit
Perrin Wright, CCP, SPHR, has worked extensively in job analysis,
assessment and compensation. She has developed appraisal systems and
compensation plans to facilitate employee-management communications and
improve organizational performance. She began consulting in 1993 and has
worked with clients in private industry, government and not-for-profit
Among past and current clients are the National Commission on
Certification of Physician Assistants, Allied Holdings, AIG Designs (a
subsidiary of American International Group), the Georgia Department of
Corrections, the Defense Department, Georgia Pacific, ING Life of
Georgia, Gwinnett County Government, ERB Manufacturing, and UPS Service
Prior to launching her career in consulting, Whit served as Assistant
Commissioner in the Georgia Department of Labor, as Director of
Personnel for the Metropolitan Atlanta Rapid Transit Authority (MARTA),
and as Assistant Director of Personnel for DeKalb County Government. She
created and directed the first centralized examination program for
Georgia’s occupational licensing boards while working in the Office of
the Secretary of State.
Whit attended Emory University and holds a Masters Degree in Public
Administration from Georgia State University.
She is has earned the designation of Certified Compensation Professional (CCP)
from WorldatWork and certification as a Senior Human Resources
Professional (SPHR) through the Human Resources Certification Institute.
Whit is also registered as a mediator with the Georgia Supreme Court’s
Office of Dispute Resolution.
She is a member of the Society for Human Resources Management, WorldatWork
(formerly the American Compensation Association), and the Association
for Conflict Resolution. Whit was founding member of the Atlanta Area
Compensation Association and has served several terms as a member of its
Board of Directors.
Linda C. Crow, Practice Leader-HR Best Practices
Linda C. Crow, SPHR
Linda is a human resources consultant working with companies to align their human resources strategy with business objectives. She has over 20 years of experience in human resources management with extensive expertise in strategy alignment, change management, culture assessment, executive communications, team-building, training, compensation planning and preventative employee relations. Before consulting, she was Director of Human Resources for a private telecommunications company where she redesigned compensation and incentive programs for all levels of the organization and designed sales and customer service compensation programs and training programs to support cultural change. She worked with executive management of a $500 million software development company as Human Resources Director to implement performance management systems, lead wide-scale organizational culture change initiatives and a massive reorganization effort. As Vice President of Organizational Development for a $6 billion regional commercial bank she designed a restructuring process resulting in millions of dollars in savings. She led the management training and leadership development for over 2000 employees in this southeast bank.
As a member of the operating committee reporting to the General Manager, Linda led the successful turnaround of a high-tech manufacturing plant with severe labor problems; as human resources manager for the largest distribution division of a $6 billion corporation she and the management team defeated a UAW organizing campaign and implemented employee development systems for the first time in the company's history. As operations manager for an entrepreneurial staffing company with over $1 billion in sales, she opened offices throughout the southeast and served as internal business consultant to the franchise owners. Previously, Linda wrote political speeches and campaign literature for Winthrop Rockefeller, former Governor of Arkansas, and subsequently served on his personal staff to develop human resource communications policies and systems.
Linda holds professional certification as Senior Practitioner in Human Resources (SPHR). She is a recent board member of both the Atlanta Chapter of the Society for Human Resource Management and the Georgia Executive Women's Network and a current board member of the Women’s Commerce Club. She chaired the SHRM South Conference for 1998. She also holds membership in the Board of Directors Network. She holds a Bachelor of Arts degree from High Point University.
Tamu Lewis, Senior Consultant-Compensation
Tamu Lewis is a senior compensation and human resources expert who has
worked on various types of strategic projects including compensation
strategy, performance management, succession planning, career pathing,
training, work force strategy, and competency development. Tamu has over
15 years of work experience, including 5 years of experience with large
human resources consulting groups and 3 years with boutique consulting
firms. She has worked in various industries including software, banking,
healthcare, high tech and others.
Tamu has managed projects that include the following:
Conducting comprehensive reviews of an organization’s compensation
philosophy and strategy, current compensation programs and salary
levels; resulting in the development of recommendations to change
current programs to be consistent with overall business and human
Designing and implementing web-based performance management and
succession planning systems that strengthen and sustain leadership
development efforts within the organization.
Partnering with senior management to develop career paths in various
departments that allow employees to better understand career options
within their current department and across the organization.
Developing competency based assessments and selection processes,
within the overall employment process, to improve operational
efficiencies, retention rates and employee satisfaction.
Designing and administering compensation programs that are competitive
with the external market and internally equitable; that support the
organization’s strategy by rewarding desired behaviors and performance
Evaluating the effectiveness of work force strategies and implementing
interventions to ensure optimal recruiting practices and retention
Tamu’s compensation and human resources background includes work
experience as the Compensation Manager for a software company and a
Senior Consultant with both Mercer Human Resource Consulting and Ernst &
Young. Tamu also held various management positions with NationsBank (now
Bank of America).
Tamu earned a Bachelors degree in Finance from the University of South
Carolina and a Masters degree in Business Administration (M.B.A.) from
the University of North Carolina at Chapel Hill. She is a Member of the
Atlanta Area Compensation Association (AACA), WorldatWork and the
Society for Human Resource Management (SHRM). She has earned the
following certifications: Certified Compensation Professional (CCP),
Certified Benefits Professional (CBP) and Professional in Human
Terri is a Senior Human Resources consultant specializing in Equal Employment Opportunity, Affirmative Action, and difficult employee relation issues. Terri brings a well-rounded perspective to her role as a human resource consultant, with experience as a human resources generalist as well as an equal employment opportunity/affirmative action specialist. She has consulted for both large and small companies, as well as performed local, national and international assignments in a wide variety of industries. She has served as project manager for many extensive human resources activities. Prior to her consulting role, she had Fortune 200 human resource management experience in the areas of employee relations, human resource planning, as well as training and development. Terri began her career in human resources via government compliance as an investigator for the Equal Employment Opportunity Commission (EEOC), after a successful career in public relations.
Terri’s key accomplishments have included managing major reorganizations and staffing during mergers and acquisitions; designing and implementing performance management systems; developing start-up human resource plans; and developing corporate diversity initiatives. In addition to these activities, Terri has also designed and conducted several training programs in the area of fair employment practices. In her role as a compliance expert, she has written many Affirmative Action plans and streamlined the AAP process; assisted companies through Department of Labor audits; served as an expert witness in EEO cases; and conducted third-party discrimination, harassment and employee relations investigations. Terri often lectures and speaks about discrimination, harassment and other compliance issues. Terri’s success as a consultant is a result of her ability to quickly identify client needs and to provide practical, cost-effective and cost-saving solutions.
Terri graduated with high honors and a degree in Mass Communications from the University of Texas at El Paso. She is a mentor with Communities in Schools, assisting at risk youth with the motivation to stay in school and is a board member for the Dallas affiliate of the Susan G. Komen Breast Cancer foundation. She is also a member of the Business Women’s Council.
Kathy B. Strawn,
Kathy brings to your business team over 30 years experience in both
international and domestic Human Resources and a strong business
background, particularly in customer service, payroll, and systems
design and application. Her international HR experience in the areas of
international assignment planning and management includes candidate
selection, cultural training, relocation, compensation, tax issues,
family issues and repatriation. Her extensive domestic HR background
covers strategic areas such as leadership development, executive
coaching, transition management and process consultation as well as
tactical areas such as training, performance management, employee
relations, staffing, and force management.
Kathy has worked as an external consultant for several professional
services organizations and has extensive corporate experience with a
Fortune 500 company. Her current work as a consultant includes projects
in leadership, coaching, time management, Emotional Intelligence,
behavioral styles, business ethics, 360° assessments, change management,
staffing, force management, extended international business travel,
repatriation, international compensation, front-line
centric/behaviorally based business models and one-on-one leadership
Kathy holds a BA degree in Secondary Education from Clemson University
and a MS degree in Social Sciences from Mississippi University for
Women. She is a Certified Compensation Professional, holds certificates
in Human Resources Development and Training and Leadership Development,
and is certified in several assessment and behavioral interviewing
techniques. Kathy has been published in HR Magazine, Atlanta
International Magazine, Triangle Business Journal, and Payroll News and
has been a featured speaker at the Atlanta chapter of the Society of
Human Resources Management (SHRM), Global Mobility Alliance Atlanta (GMAA)
and KPMG, Ernst & Young and ERC Human Resources conferences. She has
taught at both the high school and college level and was part of an
expatriate family in Germany.
Lisa L. Waggoner,
Head of Placement
Lisa Lyle Waggoner is a senior search consultant and manager who has
over 16 years of recruiting experience and in that time has been very
influential in helping clients attract the best talent to their
respective organizations. Lisa has been recognized by clients and
candidates alike as a search consultant who truly “listens.” She has a
broad range of concentrated experience in varying capacities such as
Recruiting, Staffing and Management, Project Management, Resource
Utilization, Employee Development, Coaching, Counseling and Negotiation.
Lisa thrives in an environment of constantly changing priorities and is
known for her ability to perform under pressure and to excel in a
deadline oriented environment.
Lisa honed her recruiting skills with InterSource, a boutique executive
search firm specializing in executive search and contract services in a
variety of disciplines, including human resource, accounting/finance and
technology disciplines. Since that time she has worked with a variety of
other industries to include but not limited to property management,
professional services, healthcare, telecom and marketing. She has worked
with a variety of small to medium sized companies and Fortune 500
clients such as Dell Computer, W.H. Smith, Georgia Pacific, Andersen
Consulting, Pizza Hut, Vanstar, Motorola, Zep Manufacturing,
PricewaterhouseCoopers, Safety-Kleen, Cantera Doors, Atlantel, NBCG and
Lisa first learned her customer service skills at IBM where she excelled
for 10 years in the role of Administrative Services Management. Her
ability to exalt relationships while managing time and resources has
accelerated her effectiveness with our clients. She is frequently
commended by clients and candidates on her professionalism, integrity
and sense of urgency.
Lisa is a recipient of 1998 Consulting Excellence Award from National
Personnel Associates, as well as the 1998 Bronze Target Award from
National Personnel Associates for placing candidates with cumulative
salaries in excess of $500K.
When not working on searches, you’ll find Lisa active in the community
volunteering with many local Humane Societies and schools sharing
information about reward based training for dogs, dog safety and dog
bite prevention. She is also active with Heritage Partners, a
grassroots, non-profit organization with a mission to promote public
awareness, education and good stewardship of the community’s
historic, cultural, ecological and agricultural treasures.
Toni Bahn, Recruiting Manager
Toni is a seasoned recruiting professional that every client wants
assigned to their search. With over 15 years experience helping clients
identify key talent, Toni has that unique ability that not many
recruiters have, the ability to personally connect with every candidate.
This trusting demeanor and respect for the candidate translates into her
being able to find the best match for the client and therefore the
maximum ROI for the client’s recruiting dollar. In addition to her
natural talents and skills, she has acquired the acclaimed AIRS CIR
(Certified Internet Recruiter) certification and is well known for her
internet sourcing abilities. Toni’s wealth of experience ranges from
recruiting, research, project management, candidate development,
coaching, counseling and negotiation for clients.
As Recruiting Manager, Toni is responsible for working
closely with client executives and managers to understand their talent
needs and then works diligently to identify the right fit. She is a
perfect liaison between the client and candidate. Toni acquires a full
understanding of the client’s opportunity so that she is able to
identify targeted candidates through networking, direct phone sourcing,
Internet sourcing through a variety of online sources. She excels in
candidate generation which includes pre-screening, in-depth interviewing
utilizing behavioral interviewing methods, managing offers for the
client and managing candidate acceptance of those offers. Toni
specializes in providing positive representation of the client to all
candidates and is known for her keen ability to sustain long term
relationships with clients and candidates alike.
Toni developed her recruiting skills with a boutique
executive search firm specializing in executive search and contract
services in a variety of disciplines. She began as a researcher and
progressed from providing data and background information to the search
consultants to directly sourcing candidates and working with hiring
managers. Toni has worked with a variety of small to medium sized
companies and Fortune 500 clients such as Proximity Systems, Greensheet,
Jack-N-The-Box, RSA Corp., PricewaterhouseCoopers, Safety-Kleen, Cantera
Doors, Atlantel, and Northwestern Benefit Corporation of Georgia.
Toni’s early career consists of working with employee
benefits as an Executive Assistant with the Communications Workers of
America (CWA) where she was responsible for employee benefits (medical,
group health and life) for the entire Southeast Regional Office staff.
She served as the interface with multiple company Labor Relations staff,
from executive and senior management to front line employees managing
third step grievances, mediations and arbitrations. She was also
responsible for managing the yearly Continuing Education for over 600
locals where she set up curricula and worked closely with University
Staff and Professors to roll out training.
Toni is an active member with Paralyzed Veterans of America
(PVA) and has been active in the Girl Scouts where she led her own troop
for 4 years and was the Service Unit’s only certified Camping Leader.
Jim W. Brown, Executive Workforce Leader
Jim Brown is a Human Resources Executive with over 30 years experience in
manufacturing and research and development, with significant experience in
unionized employment settings.
Jim’s primary area of expertise allows him to provide collaborative employee
relations strategies, counsel executives on best practices in employee relations
and union strategies, and achieve successful implementation at the manufacturing
level. He has brought about strategic changes in manufacturing environments by
transitioning adversarial relationships into strategic partnerships. He is an
experienced first chair negotiator and has a proven track record of business
focused negotiations results.
Prior to joining IHC, Jim was an independent consultant and previously held
corporate executive HR responsibilities with Rohm and Haas Company and Dow
Chemical. He also worked with Kennecott Copper, ServiceMaster Industries and
government contractor installations in Human Resource roles supporting basic
research and development. During his corporate career he achieved successful
strategic change due to his ability to interact effectively with all levels of
employees, from executives to the factory floor.
Jim’s areas of proven success:
Strategic Labor Relations; focus on executive
coaching and on-the-ground implementation
Positive Employee Relations programs; focus on first
line supervisor involvement
Collaborative Company/Union Relationships
Experienced first chair contract negotiation
Negotiations support; caucus room strategy,
negotiations process management
Union Vulnerability Auditing
Development and Training of Managers/Supervisors
Coaching Executives and Managers in Manufacturing
Mergers and Acquisitions; focus on workforce
integration and corporate culture and decision making processes
HR Organizational Restructuring
HR mentoring and skill development
Jim holds an MBA in Management and his BS in Psychology from the University of
Tennessee. He is a past President of the Rehabilitation Foundation in Pasadena,
Texas and a past Board Member of the Philadelphia (PA) Area Labor Management
Margaret Clark, Senior HR Consultant
Margaret Clark, SPHR is a results-driven human resources consultant with
business experience in a variety of HR leadership roles. Her expertise spans
successful business operations, business restructuring and reengineering, HR
management and organizational structuring, and training and development for
executives, management and employees. Margaret has multi-industry experience
that includes healthcare, retail, non-profit and food service. She has led
multiple organizations to adopt and implement best practices and relevant
Some of Margaret’s accomplishments include:
Creating the HR function for a start-up healthcare
company where she managed all operational systems and changes required
for rapid growth including recruiting and hiring processes for all
exempt and non-exempt levels, compensation and benefit plans, training
and development programs, performance management systems, ultimately
taking the organization from start-up to over 300 national and
international locations and from a private to a public company.
While reporting to the CEO of a leading $13
million non-profit, Margaret changed the structure of HR, implemented a
new HRIS system, led pre-merger and post-merger activities, managed two
restructurings, sourced and hired talent for the entire organization and
assessed human capital and overall business structures to achieve
improved productivity and results.
As VP of Human Resources reporting to the CEO for a
600 million dollar company, Margaret was instrumental in the culture
merging of separate businesses, ultimately resulting in a successful
IPO. Her work there included managing HR during rapid growth and
acquisitions, recruiting executive and management level positions,
creating performance management systems, implementing compensation and
benefit plans and systems, implementing leadership development,
implementing succession planning processes and ultimately
Designing and facilitating training and development
programs on topics relevant to each business including, interviewing and
selection skills, conflict management, customer service, HR essentials
for managers, leadership training, positive workplace practices
(includes harassment and discrimination avoidance), performance
documentation and delivering effective performance reviews.
Margaret was previously a board member with the Atlanta chapter of the Society
of Human Resources Management with a goal to generate increased involvement and
partnership with local human resource leaders. Committed to community service,
she was a board member with the Achor Center, a not-for-profit Atlanta shelter
offering temporary housing to homeless women and children who are transitioning
to permanent housing and full-time employment. Additionally, she has been a
volunteer with Habitat for Humanity, Literacy Action in Atlanta and Egleston’s
Children’s Hospital. Clark received her Bachelor of Science in Human
Environmental Sciences from the University of Kentucky during which time she
also worked and lived in London, England. She was one of a select few alumnae
who received the University of Kentucky’s Centennial Award in 2007.
José A. De La Cruz, J.D.
José offers a balanced set of tactical and strategic skills in human capital
management. He has over 30 years of business experience as a human resources
practitioner in diverse industries with multi-site, people-intensive operations
in the U.S., Caribbean, Canada, and Latin America. His strong generalist
background encompasses employee/labor relations; union avoidance; conflict
management; compliance programs; talent acquisition; performance management;
organizational design, training and development; cross-cultural/diversity
management; and other HR programs that add value to a business. Additionally,
José has a proven track record of using his business acumen to develop HR
infrastructures, processes, and change management programs that support business
goals, drive organizational effectiveness, and stimulate performance.
Following are some examples of his accomplishments while leading start up,
plant, field, and corporate HR functions.
Defended employment claims in federal and state administrative forums (NLRB, EEOC, WC Boards, UI, HR Commissions) by investigating charges and collaborating
with legal counsel in developing and presenting management’s response.
Created and conducted performance management, conflict resolution, employment/
labor law, EEO, other compliance programs to improve employee relations and
Developed and managed union avoidance strategies encompassing counseling HR
staff, coaching operations management, and overseeing employee meetings.
Created and orchestrated HR strategies to support the attainment of “100 Best
Companies”, “Most Admired Company”, and “Company of the Year” honors.
Developed and conducted cross-cultural/diversity management training to
improve workforce relationships, acquire diverse talent, and support marketing
Spearheaded cross-functional employee teams that created model tools for
planning performance, succession planning, and career development.
Led HR teams that received corporate recognition for implementing change
management programs and partnered with a business unit to earn Georgia’s
Oglethorpe Award for Performance Excellence for orchestrating the HR component
of a business strategy.
José’s credentials are as impressive as his business accomplishments. He earned
a Bachelor of Science in Labor Relations from Purdue University and a Juris
Doctor from The John Marshall Law School (Chicago). Also, José is certified by
Development Dimensions International as an Instructor in Targeted Selection, a
behavior-based employee selection process. Additionally, he is certified by the
Center For Creative Leadership in Benchmarks, a 360 feedback process, and as a
Coach in Coaching For Performance. In professional and civic circles, José is a
volunteer leader with the Atlanta Chapter of the Society for Human Resource
Management; in 2009, he received the Chapter’s SHAPE Excellence Award.
Charlene Fitzpatrick, Senior Consultant
Charlene Fitzpatrick, PHR, is a Senior HR Consultant that brings more than
twenty plus years’ experience in effectively resolving various HR Compliance
issues for clients while developing and implementing Training & Development
programs that specifically address the issues needing to be changed in order to
bring real change to the organization and impact its bottom line. As quoted by
one client, “Charlene has the unique capability of making difficult situations
easy to understand and resolve.” Just some of her recent projects are
Conducted internal investigations for clients
involving allegations of discrimination and/or harassment
Developed and facilitated SHRM Certified “How to
Conduct a Thorough Investigation” program
Developed Office of Federal Contract Compliance
Programs (“OFCCP”) and Federal Transit Administration (“FTA”) compliant
Affirmative Action Plans
Served as a representative for various clients
during OFCCP audits reducing finds and penalties to date by 3.5 million
Perform HR compliant audits and assisted in
developing a strategic plan “The Road Map” to correct non conformances
and assist with the implementation changes identified in the audit
Conduct compensation analysis to ensure wage,
salary, bonus and incentive plan administration is in compliance with
Wage & Hour regulations and assist in the development of a plan to
resolve pay inequity concerns.
Developed and facilitate various leadership training
programs for employees at all levels within the organization
Developed and facilitated an Effective Communication
Course for a client which assisted them while discussing their product
on the Oprah Winfrey Show.
Charlene began her career in HR with Waste Management Inc. where she worked her
way up to the position of Director of Human Resources. She has a Bachelor of
Science in Human Resources and a minor in Accounting from Franklin University in
Columbus Ohio. Charlene has served on the Leadership team for SHRM Atlanta’s
Consultants Forum, the Board of Directors for Atlanta BusinessLINC Coalition,
and the Board of Directors of Women in Golf Foundation. Her broad based Human
Resource expertise, together with her practical hands-on experience, and
“can-do” approach to issues make Charlene the ultimate “project manager” for a
Susan Lind, Senior Consultant
Dr. Susan Lind has more than 25 years’ experience in training, organizational development and interpersonal communication. As a trainer, she has designed, developed, and delivered hundreds of workshops for executives, managers, supervisors, and employees in business, non-profits, education and government.
As a facilitator and performance consultant, Dr. Lind has coached executives and managers providing 360 degree feedback plus individual development planning, and facilitated client work teams. Dr. Lind is certified in both the Myers-Briggs Type Indicator (MBTI) and the Reuven Bar-On EQ-i.
Some of her major accomplishments include:
Designing and delivering the Customer Care foundation courses for a major Atlanta public university’s Customer Care Certificate Program for staff.
Training and coaching managers of a 6-million customer utility in the Midwest facilitating the transition of their management style from autocratic to participative.
Creating and facilitating “Team Cuisine” a team development workshop in a culinary setting designed to enhance interpersonal communication and teamwork for existing and newly-formed teams resulting in increased productivity and improved morale.
Consulting, training and coaching a local freight forwarder’s management team to help them understand the essential skills of an effective manager resulting in individual personal growth plans and increased business in their units.
Providing the methodologies, coaching, facilitation, and training to Oil-Gas-Chemical client work teams in the U.S. and Canada enabling them to re-engineer their H.R. business processes.
Using the Bar-On EQ-i to assess the emotional intelligence of Deans of a well-known Georgia art school resulting in development plans that increased their interpersonal effectiveness with faculty, staff and students.
Co-authoring a personal growth book, Talk That Matters, 30 Days to Better Relationships, which help clients build better interpersonal relationships personally and professionally.
Dr.Lind has a B.S. in Journalism and an M.A. in Communications from Northern Illinois University, and a Ph.D. in Human Resource Development from Georgia State University, where she is an adjunct faculty member. She has served as the VP of Programs for the American Society for Training and Development (ASTD) Atlanta, and is a member of the Society for Human Resource Management (SHRM). She also serves on the board of directors for Griffith Laboratories, a $750 million dollar Chicago-based international food and flavor company.